Terms and conditions

01Who we are

Bmine Taxi BV, Heusdenseweg 86, 3580 Beringen, enterprise number BE 1012.170.749 (“Bmine Taxi”, “we”). You can reach us on +32 471 10 10 06 or at info@bminetaxi.be.

02Requests and quotes

A request through our website, by phone, WhatsApp or email is not yet a booking. We answer every request with a personal quote based on your route, date and time, vehicle and number of passengers.

A quote is valid for the ride described in it. If the route, time or number of passengers changes, the price may change too.

03Confirmation

Your booking is final once you have accepted our quote and we have confirmed the ride to you by phone, WhatsApp or email. Only from that moment is there an agreement between you and Bmine Taxi.

04Prices and payment

Our prices are in euros and include VAT. The price in your confirmation covers the ride as described in the quote.

Waiting time, extra stops or detours that were not in the quote may be charged on top. Where possible, we tell you about this in advance.

You pay as stated in your confirmation. Invoices are payable within the term stated on the invoice.

05Changes and cancellation

Want to change or cancel your ride? Let us know as soon as possible by phone, WhatsApp or email.

Cancelling before we have confirmed your ride is always free. For a confirmed ride, the cancellation conditions in your quote or confirmation apply. If they don't mention any, you can cancel free of charge up to 24 hours before pickup; after that, we may charge the costs we have already incurred.

If you are not at the pickup point and we cannot reach you, we may charge the full ride.

06Pickup and waiting

Please be ready at the agreed time and place. For airport pickups, give us your flight number: we follow your flight and adjust the pickup time to delays or early arrivals.

Can't find your driver? Call or WhatsApp us on +32 471 10 10 06.

07Luggage, children and pets

Tell us in your request how many suitcases you bring, and whether you travel with children or pets, so we can send the right vehicle. Let us know in advance if you need a child seat.

Pets are welcome if you tell us in advance. Assistance dogs are always welcome.

08On board

Smoking and vaping are not allowed in our vehicles, and every passenger wears a seatbelt.

If a passenger damages or seriously soils the vehicle, we may charge the cost of cleaning or repair.

The driver may refuse or end a ride if a passenger's behaviour puts safety at risk.

09Liability

We carry you and your luggage with care. We are liable for damage caused by our fault, within the limits of the law. We are not liable for delays caused by circumstances beyond our control, such as exceptional traffic, road closures, accidents or extreme weather. We plan with margin, but you remain responsible for allowing enough time to catch your flight or train.

Please check that you have all your belongings when you get out. If you leave something behind, contact us and we'll help you get it back.

10Complaints

Not satisfied? Let us know as soon as possible at info@bminetaxi.be, and we'll look for a solution together. Consumers can also turn to the Consumer Mediation Service, consumentenombudsdienst.be.

11Privacy

We use your personal data only to handle your request and your ride. Read more in our privacy statement.

12Applicable law

These terms are governed by Belgian law. Disputes are settled by the competent courts of the judicial district of Limburg, without prejudice to the mandatory rights you have as a consumer.